Contact Employer Services
This form is for EMPLOYER-related questions. If you are a member or retiree, please use Account Login to submit your questions to SERS.
Contact Employer Services
Resources and Contact Information
Resources
SERS provides additional information for employers through:
- Periodic, electronic newsletters – the Employer Bulletin and Employer Special Notice
- Our website – www.ohsers.org
- eSERS Message Board
- Social Media – our Facebook page at www.facebook.com/sersofohio or on Twitter at www.twitter.com/sersofohio
Contact Telephone Number
Employer information: 1-877-213-0861
Contact Email Address
Employer email: employerservices@ohsers.org
Contact Fax Numbers
Fax number for SSA and EWA Forms: 614-340-1195
Financial Information
Email: generalaccounting@ohsers.org
Member-Related Contact Information
General telephone number: 614-222-5853
Toll-free telephone number: 800-878-5853
Office Information
Office Hours: Monday through Friday, 8 a.m. to 4:30 p.m.
The SERS office is closed to observe the following holidays: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas. If New Year’s Day, Independence Day, or Christmas occurs on a Saturday, then the office is closed on the previous Friday. If they occur on a Sunday, then the office is closed on the following Monday.
Mailing Address:
300 E. Broad St.
Suite 100
Columbus, Ohio 43215-3746
Employer Outreach Offers Training Visits
Employer Services is always looking for better ways to serve our Employers. If your district is interested in having Employer Outreach deliver a presentation on topics of your choice or to have a one-on-one training session covering eSERS and/or employer related duties, we will come to you. Please contact the SERS Employer Outreach team, Katie Talbert, Michelle Richards, or Carlisa Holman by calling 1-877-213-0861 or by emailing employerservices@ohsers.org.
