Important Websites and Phone Numbers

While SERS is happy to assist you with your retirement or health care needs, sometimes it is necessary to contact the plan administrator directly.

Aetna Choice POS II

www.aetna.com
Toll-Free: 800-826-6259
TDD: 711

Aetna Indemnity Plan

www.aetna.com
Toll-Free: 800-826-6259
TDD: 711

 

Aetna Medicare℠ Plan (PPO)

www.aetna.com
Toll-Free: 866-282-0631
TDD: 711

AultCare PPO

www.aultcare.com
Local: 330-363-6360
Toll-Free: 800-344-8858
TDD: 866-633-4752

Delta Dental

www.deltadentaloh.com
Toll-Free: 800-524-0149
TDD: 711

Express Scripts (Medicare)

www.express-scripts.com
Toll-Free: 866-258-5819
TDD: 800-716-3231

Express Scripts (Non-Medicare)

www.express-scripts.com
Toll-Free: 866-685-2791
TDD: 800-759-1089

HealthSCOPE Benefits (SERS Wraparound Plan)

Toll-Free: 888-236-2377
SERS@healthscopebenefits.com

Medicare

www.medicare.gov
Toll-Free: 800-633-4227
TDD: 877-486-2048

Paramount Elite Medicare Advantage

www.paramounthealthcare.com
Toll-Free: 800-462-3589
TDD: 888-740-5670

PrimeTime Health Plan

www.primetimehealthplan.com
Local: 330-363-7407
Local TDD: 330-363-7460
Toll-Free: 800-577-5084
TDD: 800-617-7746

Social Security Administration

www.ssa.gov/medicare
Toll-Free: 800-772-1213
TDD: 800-325-0778

VSP Vision Care

www.vsp.com
Toll-Free: 800-877-7195
TDD: 800-428-4833